In Call Solutions

Customer service is all important in today's marketplace, as consumers are expecting more and more from every company they deal with. Every call you receive is a potential new customer. Every call has the potential to increase or decrease your standing in their eyes. A missed call or, worse, a mis-managed call can damage your brand and profitability, therefore an efficient call handling service is essential. With In Call Solutions (ICS) and our unrivalled solution, make these things of the past and take control of how you are presented to the outside world.

Complete and instant control via our unique online management solution (more)
Hosted by Cable and Wireless - the UK's largest telecoms provider after BT

There are more than 200 telco companies in the UK of which Cable and Wireless are the largest (after BT). Our equipment is housed in collocation suites, adjacent to their main exchange in Watford, which is also home to GCHQ so you can rest assured that stability and security are without question. An always expanding platform consisting of hundreds of dedicated lines provide the capacity and resilience that allows us to manage millions of calls a month, for businesses ranging from sole traders to multi-national corporations - every call as important for us as it is for each of you. A long-standing, close and strong alliance with C&W also means that further expansion of our network and platforms is made very simple. Together, we're here to stay.

Cutting edge equipment as well as bespoke technology developed in-house (more)

Over 50 years combined experience within the inbound telecoms and UK reseller markets

In Call Solutions' suite of services gives you complete control of your inbound telephony so you can focus on what you do best. Pick and mix what is right for your needs. Whether you want to run a simple one-line application or a complex interactive service - we will manage your service leaving you to concentrate on promoting your business. With better call handling, you have an opportunity to improve efficiency and productivity, therefore even profitability. Sound interesting?

For more information on any of our services, or to arrange a free demonstration of the 'ICS Control' facility, please contact us on 0845 017 9000 or email sales@incallsolutions.com

Freephone, 0844, 0845 and other number translation services available so your customers can contact you as easily as possible (more)
Various intelligent routing options (more)
Services set-up quickly and without cost

Your dedicated online management solution will be up and running within 24 hours of agreement, providing you with instant access to extremely flexible and creative call handling services. Numbers and services can be provisioned by you, at anytime, without fuss or additional cost.

Competitive pricing

Dedicated account management support

Reseller offering with marketing collateral available to help you sell to your customers (more)