In Call Solutions Ltd
Here at ICS, we develop, host and deploy state of the art, feature-rich call management technology from within the telephone network, meaning end-user customers can benefit from sophisticated call handling solutions free from the burdens of capital expenditure and hardware costs.
ICS specialise in providing non-geographic numbers and services to the UK wholesale reseller channel, and currently supply inbound services to over 15,000 end-user customers, ranging from the most basic number translations, to sophisticated multi-level IVRs incorporating database driven caller interaction.
End-user customers vary in size, from sole traders to large multi-site call centres. Indirectly, ICS supply many of the UK's largest organisations, household names from high street retailers, banking, insurance, football clubs, public sector, television, and e-Commerce. Last year, ICS delivered more than 100 million inbound calls, carrying over 250 million minutes of call traffic
Video Library
Overview of all ICS video presentations
Overview of ICS
Summary film of ICS, number ranges & call management services
Number Manager web portal
ICS web-based application to create, manage and control numbers and call routing plans