ICS Video Library
ICS Introduction
Overview of ICS and what we do
NGN Overview
Summary of ICS inbound non-geographic numbers and services
Auto Attendant & IVR
Self-build simple or complex IVR applications via the ICS web portal
Call Conferencing
White-label, telephone-based conference platform for unlimited people, with free call recording
Call Recording
Network-based call recording application to record incoming & outgoing calls
Call Queuing
Dynamic network-based application to hold incoming calls when lines are busy
Live Queue Reporting
View real-time callers queuing information through the Number Manager web portal
Data Capture
Automated questionnaire where callers respond with key tones and spoken replies
Fax to Email
Receive faxes by email on any ICS number, no fax machine or phone lines needed
Geographic Area plans
Call routing of incoming calls to chosen destination numbers according to the caller’s location
Hunt Group
Phone system-like feature routing incoming calls to a succession of numbers
Mid Call Transfer
Phone system-like feature to transfer incoming answered calls out from any phone
Multi-Call "All ring at once"
Up to 7 destination numbers can offered incoming calls at the same time
Number Manager web portal
ICS web-based application to create, manage and control numbers and services live
PCI Telesafe™
Secure & PCI DSS compliant way of taking card payments over the phone
Ratio Call Plans
Share incoming calls across multiple locations on a percentage distribution basis
Time & Day call plans
Route calls to different people or destinations at different times or days
Voicemail
Messaging service with messages delivered by email, FTP or accessed online
01 & 02 UK City codes
Virtual geographic numbers for every town & city in the UK
0300 Numbers
Non-geographic number ranges exclusively for public sector & charities
0333 Numbers
Landline & mobile caller friendly non-geographic number ranges
0800 & 0808 Numbers
0800 & 0808 freephone non-geographic number ranges
0843 & 0844 Numbers
Hugely popular, high revenue generating 0843 & 0844 non-geographic number ranges
0845 Numbers
Ever popular, revenue generating local-rate non-geographic 0845 numbers
0870 Numbers
UK national rate 0870 non-geographic number ranges (inbound charges now apply)
0871 & 0872 Numbers
High revenue generating 0871 & 0872 non-geographic number ranges
International City Codes
Virtual geographic numbers for many worldwide towns & cities
International Freephone
Freephone numbers for virtually every country worldwide