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Call Recording

At last, an effective method to record phone calls without costly technical investment. Literally at the touch of a button, our unique telephone recording service enables you to record incoming or outgoing calls using your telephone keypad.

Simply by fronting your business with any of our NTS numbers, you have instant access to extremely flexible and creative network-based recording services, eliminating the need to purchase in-house call recording equipment and negating all associated maintenance issues with such investment.

The NTS number is connected to your existing telephone number so that when the number is dialed a pre-recorded message is played stating that calls may be recorded for monitoring or training purposes, after which the call is transferred immediately to you. At this point our system instantly begins to record the dialogue and, within minutes of the conversation concluding, automatically saves the recording as a wav file, which can then either be delivered to a designated e-mail or sent to our online playback facility, for retrieval later.

Exclusively, we have also pioneered call recording solutions for those customers who may want to make outbound calls that require recording, simply by dialling a number on the system. The system presents dial tone and you dial the number required. If the number is valid and the call is answered, both parties are connected and the recording will commence. A further exceptional bonus of this service is the ability to record from an infinite number of extensions connected to your existing telephone number, thereby enabling simultaneous multi-recording.

Features

  • Inbound or outbound call recording

  • Simple to operate 'On Demand' option

  • Automatic delivery of recording to email

  • PIN-based outgoing to monitor usage

  • Affordable efficiency

  • Regulatory compliance

  • Recording available on other services

  • Online playback facility and storage

For more information on any of our services, or to arrange a free demonstration of the 'ICS Control' facility, please contact us on 0845 017 9000 or email sales@incallsolutions.com

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