Our number solutions allow your customers to contact you easily and economically, maximising each call to the benefit of your business. Whether you have a service call centre, require a free phone number for a marketing campaign, or simply wish to create the perception that your regional business has a national, or quite possibly local, presence.
We can provide you with a range of numbers, at very competitive rates, that can all be instantly connected to any of our innovative call handling solutions, to ensure you get the best options for both you and your customers.
For more information on any of our services,
or to arrange a free demonstration of the 'ICS Control' facility,
please contact us on 0845 017 9000
or email
sales@incallsolutions.com
Many businesses use NTS for lots of different reasons. Here are some of the key benefits:
Call routing
Most importantly NTS numbers can help you to control where and when your calls are received. There are lots of options available, including routing calls based upon time of day and day of week settings, routing on no answer or busy to another number or voicemail and even routing based on the geographical location of the caller.
Generate revenue
Certain types of NTS numbers 0844, 0871 and 090 can be used to generate revenue, which makes them ideal for companies or departments that are providing a service that's of value to the caller.
Increase sales response
Freephone numbers, for example, are widely recognised as one of the most powerful marketing tools available, and research has shown that advertising responses can increase significantly when using one.
Professional image
NTS numbers have long since been associated with large companies that have a wider presence or image, therefore the use of these types of numbers could possibly help to improve perception and image for a smaller business.
Portable
Companies sometimes move premises and it's not always possible to keep the existing telephone number, which can be a nuisance regarding company literature, signage or even your customers being able to contact you. By using a NTS number, you can overcome these issues simply by changing where it translates to.
Monitor marketing
Any number of NTS numbers can be pointed to a single telephone number, which gives the opportunity to use different numbers for different promotions, allowing you to measure the effectiveness of your marketing. For example, a company could use different numbers in Thompson Local adverts, to the one on their website, and by using our live call reports, has the ability to see how many calls each number receives over a certain period.
Disaster recovery
In the event that your landline telephone number develops a fault, the NTS number can instantly be re-routed to an alternative number or a voicemail service that could play out a special announcement for your callers.
Advanced Options
We also have several more advanced options such as call queuing, call recording, caller greetings, message playback, pre-connection messages, ratio plans and voicemail facilities. Using our in-house development expertise, it is also possible to create bespoke solutions by combining any of our capabilities to match more precisely your business's requirements.
