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Inbound Products & Services
01|02|03 & 08 Number ranges
ICS provide a full suite of telephone numbers from both the UK and abroad, with access to millions of available numbers
Mid-Call Transfer
Phone system-like feature to transfer incoming answered calls out from any phone
Auto Attendant & IVR
Automated call distribution platform allowing callers to navigate to the person or department of their choice by using the touch-tone buttons on their telephone keypad
Multi-Call Delivery
Call routing feature allowing up to 7 destination numbers to be offered incoming calls at the same time
On-Network Call Queuing
Network-based call queuing application which will hold and queue calls when destination numbers are showing engaged.
numbermanager.co.uk
A sophosticated web portal application which interacts in real-time with the ICS inbound platform
Call Recording
Network-based call recording application which has the ability to record incoming & outgoing calls, without the need for on-site equipment or software
Ratio Call Plans
Share incoming calls across multiple locations on a percentage distribution basis
Data Capture
Automated questionnaire where callers respond with key tones and spoken replies
Time & Day Call Routing
Route calls to different people or destinations at different times or days
Fax to Email
Receive faxes by email on any ICS number, no fax machine or phone lines needed
Geographic Area Plans
Route callers to a pre-determined location according to where the call has been generated.
Voicemail
Network-based voicemail messaging service with messages delivered by email, FTP or accessed online
Hunt Groups
The Hunt Group feature allows incoming calls to be routed to a succession of destination numbers in sequence until a call is answered or routed to voicemail
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Auto Attendant & IVR

Auto Attendant & IVR

Channel partners have the ability to build IVR services on screen using the Number Manager web portal.

Simple or complex IVR services can be tailored to each client individually, and allow for multi-level menu options to be created easily, with each call leg having all call plan options and network features available.

Personalised audio can be recorded via either a dial-in service, using the iPhone application, or uploaded straight from a PC.

Call Recording

Network-based call recording application to record incoming & outgoing calls

Call Queuing

Dynamic network-based application to hold incoming calls when destination numbers are busy

Number Manager web portal

ICS web-based application to create, manage and control numbers and call routing plans

Hunt Groups

Phone system-like feature routing incoming calls to a succession of numbers until answered

Resources

Tel: 0161 444 3333

01|02|03 & 08 Number ranges

Mid-Call Transfer