Network-based Call Queuing
This is a network-based call queuing application, which holds calls when destination numbers are found to be busy.
This is a remote service deployed from within the ICS inbound platform, meaning no hardware or software is required by the end-user customer. This is a true queuing service, where the longest waiting caller is put through next, and offers huge capacity allowing for hundreds or even thousands of calls to be queued simultaneously where required.
Real time calls-in-queue reporting is available through the Number Manager web portal allowing end-user customers to see live details of their waiting calls and caller information.
Queuing can be activated in seconds on any ICS numbers, as no preorder or installation is required. Personalised audio can be recorded via either a dial-in service, using the Number Manager iPhone app, or uploaded straight from a PC.
Live Queue reporting
View real-time calls in queue information, accessed via the Number Manager web portal
Number Manager web portal
ICS web-based application to create, manage and control numbers and call routing plans
Multi-Call "All ring at once"
Call routing feature allowing up to 7 destination numbers to be offered incoming calls at the same time