ICS Networks

• Inbound Products & Services
  • ICS Number Ranges
  • Mid-Call Transfer
  • Auto Attendant & IVR
  • Multi-Call
  • Call Queuing
  • numbermanager.co.uk
  • Call Recording
  • Ratio Call Plans
  • Data Capture
  • Time & Day Call Routing
  • Fax to Email
  • PBX functionality
  • Geographic Area Plans
  • Voicemail
  • Hunt Groups
  

  01|02|03 & 08 Number ranges

  ICS provide a full suite of telephone numbers from both the UK and abroad, with access to millions of available numbers

  

  Mid-Call Transfer

  Phone system-like feature to transfer incoming answered calls out from any phone

  

  Auto Attendant & IVR

  Automated call distribution platform allowing callers to navigate to the person or department of their choice by using the touch-tone buttons on their telephone keypad

  

  Multi-Call Delivery

  Call routing feature allowing up to 7 destination numbers to be offered incoming calls at the same time

  

  On-Network Call Queuing

  Network-based call queuing application which will hold and queue calls when destination numbers are showing engaged.

  

  numbermanager.co.uk

  A sophosticated web portal application which interacts in real-time with the ICS inbound platform

  

  Call Recording

  Network-based call recording application which has the ability to record incoming & outgoing calls, without the need for on-site equipment or software

  

  Ratio Call Plans

  Share incoming calls across multiple locations on a percentage distribution basis

  

  Data Capture

  Automated questionnaire where callers respond with key tones and spoken replies

  

  Time & Day Call Routing

  Route calls to different people or destinations at different times or days

  

  Fax to Email

  Receive faxes by email on any ICS number, no fax machine or phone lines needed

  

  Geographic Area Plans

  Route callers to a pre-determined location according to where the call has been generated.

  

  Voicemail

  Network-based voicemail messaging service with messages delivered by email, FTP or accessed online

  

  Hunt Groups

  The Hunt Group feature allows incoming calls to be routed to a succession of destination numbers in sequence until a call is answered or routed to voicemail

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• Data Capture

Data Capture

Data Capture offers callers the ability to respond to an automated series of questions either verbally or using their phones keypad. This is a popular service when pre-screening calls prior to connection to ensure the caller meets set criteria, reducing the physical time spent by staff.

Data Capture can also be used in competitions or voting, or to gauge direct customer service feedback. Response data and recorded calls can be provided via the Number Manager web portal, or delivered by email to FTP.

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