ICS Networks

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  • numbermanager.co.uk
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  • Hunt Groups
  

  01|02|03 & 08 Number ranges

  ICS provide a full suite of telephone numbers from both the UK and abroad, with access to millions of available numbers

  

  Mid-Call Transfer

  Phone system-like feature to transfer incoming answered calls out from any phone

  

  Auto Attendant & IVR

  Automated call distribution platform allowing callers to navigate to the person or department of their choice by using the touch-tone buttons on their telephone keypad

  

  Multi-Call Delivery

  Call routing feature allowing up to 7 destination numbers to be offered incoming calls at the same time

  

  On-Network Call Queuing

  Network-based call queuing application which will hold and queue calls when destination numbers are showing engaged.

  

  numbermanager.co.uk

  A sophosticated web portal application which interacts in real-time with the ICS inbound platform

  

  Call Recording

  Network-based call recording application which has the ability to record incoming & outgoing calls, without the need for on-site equipment or software

  

  Ratio Call Plans

  Share incoming calls across multiple locations on a percentage distribution basis

  

  Data Capture

  Automated questionnaire where callers respond with key tones and spoken replies

  

  Time & Day Call Routing

  Route calls to different people or destinations at different times or days

  

  Fax to Email

  Receive faxes by email on any ICS number, no fax machine or phone lines needed

  

  Geographic Area Plans

  Route callers to a pre-determined location according to where the call has been generated.

  

  Voicemail

  Network-based voicemail messaging service with messages delivered by email, FTP or accessed online

  

  Hunt Groups

  The Hunt Group feature allows incoming calls to be routed to a succession of destination numbers in sequence until a call is answered or routed to voicemail

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Non-geographic number ranges from ICS

We provide a full range of virtual, non-geographic telephone numbers not just from the UK, but from countries all around the world.

0800 & 0808 Freephone numbers
We provide both 0800 & 0808 freephone numbers, which seem to be more popular than ever. The call is free to the caller when dialling from a landline, however mobile operators generally charge a higher rate. Inbound charges apply to calls received more...

0333 Numbers
Charged at the same call rates as standard UK 01 & 02 geographic numbers, 0333 numbers are becoming very popular as one of the most customer friendly options. The caller pays a standard national call charge, with calls included in bundles and inclusive minute packages from mobile and landline operators. Inbound charges apply to calls received more...

0300 numbers
0300 number ranges have been purposely restricted for the exclusive use of public sector organisations and charities. As with all 03 number ranges, the caller is charged at the same call rates as standard UK 01 & 02 geographic numbers, with calls included in bundles and inclusive minute packages from mobile and landline operators. Inbound charges apply to calls received more...

01 & 02 UK City Codes
We can provide virtual area code numbers for most towns & cities within the UK, and we have a huge range of available numbers to choose from. These numbers provide the ability to have a presence in any location in the UK without needing to have a physical landline. The caller pays a normal local or national call charge. Inbound charges apply to calls received more..

0845 numbers
An ever popular choice, and along with 0843 & 0844, 0845 are a popular choice for organisations not wishing to pay to receive incoming calls. Revenue share is payable on 0845 call traffic more...

0843 & 0844 numbers
By far the most popular number range available in the UK today. 0843 & 0844 number ranges are charged to the caller at a rate of between 1 to 5 pence per minute, with 5 pence number ranges most commonly used. Revenue share is available on incoming call traffic more...

0870 numbers
Once the most widely used number range, following Ofcom regulatory changes to pricing and revenue sharing in 2009, most users of 0870 numbers have now switched to using other number ranges to continue to enjoy the benefits non-geographic numbers. Inbound charges now apply on 0870 calls received more...

0871 & 0872 numbers
These ranges are charged to the caller at a rate of between 6 to 10 pence per minute, with 10 pence ranges commonly used. High revenue share is payable on incoming call traffic more...

International City Codes
We can provide virtual area code numbers for many international towns & cities around the world. These numbers allow users the ability to have a virtual presence in locations abroad without needing a physical office or landline. The caller pays a normal local or national call charge. Inbound charges apply to calls received, with rates specific to each location more...

International Freephone numbers
We can provide freephone numbers for many countries worldwide, allowing the ability to have a virtual presence in locations abroad without needing a physical office or landline. The call is free to the caller from a landline, however some mobile network operators may charge. Inbound charges apply to calls received, with the price being specific to each location more...

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