Network-based PBX functionality
Simply utilising some of the intelligent network features available on the ICS inbound platform may remove the need for a new premise-based phone system entirely, meaning no capital expenditure costs, potentially saving huge expense.
Similar in a way to BT Star Services (such as Call Minder, Call Waiting etc), the most common phone system functionality is now available within the ICS platform, and can be deployed quickly and easily as required. Auto Attendant & IVR's, call recording, call queuing, call transfer, hunt groups and voicemail are just a few of the most commonly used features available.
As ICS services are deployed from within the network, this could be the ideal solution for multi-site customers, or to provide telephony service to home workers.
01 & 02 UK City Codes
Virtual geographic numbers for every town & city in the UK, with no need for a fixed landline
Auto Attendant & IVR
Automated call distribution platform to manage & route incoming calls
Multi-Call "All ring at once"
Call routing feature allowing up to 7 destination numbers to be offered incoming calls at the same time
Mid Call Transfer
Phone system-like feature allowing calls received anywhere to be transferred to a 3rd party
Fax to Email
Receive faxes by email on any ICS number, no fax machine or phone lines needed