Customer service is all important in today's marketplace, as consumers are expecting more and more from every company they deal with.
An efficient call handling service is essential, so you never miss a customer call or a business opportunity, and you keep both your new and your existing customers happy. We can provide a range of innovative and flexible call handling services to handle your incoming calls, designed to suit your specific business needs.
Whichever of our services you decide to take on board, maintain instant 24/7 control through an online management panel customised to your needs, that allows you to change the settings, for example, how calls are routed and to which numbers, when and where you want - all you need is the internet and your unique password.
Contact us today to arrange a free demonstration
of how we could help improve your efficiency and perhaps even profitability.
In Control of Who You Are
You know who you are, but do your potential clients? Every incoming call could be the first - or last - chance to create the right impression.
Auto Attendant, Follow Me, One to One, One to Many and Time Of Day provide a variety of options to ensure that their wait to speak with you is managed, that they are routed to the right member of your organisation or hear the right recorded message, left with no doubt as to your efficiency and professionalism.
Click the services below for more details:
Auto
Attendant
Follow Me
One to One, One to Many
Time
of Day
In Control of What Happens Next
From one touch recording of incoming and outgoing calls to easy archiving (as MP3 files), stay in control of the vast amounts of different communication content that passes through your organisation.
Whether you use it for training purposes, analyse it for market intelligence or simply want to store it much more easily for reference, what has happened during the calls can help you plan and build for the business future.
Click the services below for more details:
Call Recording
Fax-to-Email
Online Playback
Voice-to-Email
For more information on any of our services, or to arrange a free demonstration of the 'ICS Control' facility, please contact us on 0845 017 9000 or email sales@incallsolutions.com
